Refunds and seats

This policy applies to classroom tuition at Service Pilotlane Institute: the Swing Setup Intensive, Saturday labs, Weekly Bias Mapping, and Private Setup Review. We do not sell physical merchandise, recorded course libraries, or signal subscriptions, so those models are not covered here.

Eligibility

A refund is available only for a seat that has been confirmed in writing and for which the studio has actually received tuition. A form request that was never confirmed is not a purchase and does not need a refund.

Timeframe

Full refund of tuition: written notice received at least 7 full days before the first session of that programme. Notice after that point is treated as a late cancellation.

Full and partial refunds

More than 7 days before the first session: full refund of tuition received for that programme. From 6 days before the first session up to the start of the first session: 50% refund, because printed packs and the chair have already been reserved. After the first session has begun: no refund for that programme, including if you leave at the break.

Non-refundable items

Printed chart packs and setup cards, once handed to you in the room, are not returnable for cash. A Saturday lab seat bundled into an Intensive is not separately refundable once the Intensive has started.

How to request

Email studio@service-pilotlane.click with the cohort code, the name on the seating list, and the bank account that paid us. You may also telephone +66 2 2476 70286 during studio hours and follow with email so we have a written record.

Processing time and method

Approved refunds are returned by the same bank transfer path we received, within 14 working days after we accept the request. We do not refund in cash at the door and we do not refund onto cards we never charged, because this site does not take card checkout.

Cancellation by the studio

If we cancel a cohort (instructor illness, room closure, insufficient chairs to run a marking group), you may choose a full refund or a move to the next listed date at no extra tuition.

Rescheduling

You may move a confirmed Intensive seat to the next published Intensive once, if you write at least 7 days before your original first Thursday. Saturday labs may be moved once to a later listed lab if a chair remains. Private reviews may be moved once if you write at least 48 hours before the appointment.

Deposits

We do not require a separate deposit product. Some students pay a part-payment to hold a chair; that part-payment is treated as tuition already received and follows the same 7-day / 50% / no-refund ladder above.

No-shows

If you do not attend and did not write in time, the seat is treated as used. We will not keep the chair empty for a later week unless a reschedule was already agreed.

Work already started

Once a session has begun — including the silent marking block — tuition for that programme is earned. Homework answer notes for weeks you skip are still sent if you remain on the list; they are not a basis for a partial cash return.

Purchased materials

Materials are included in tuition. We do not invoice extra for pens or tea. If you lose a pack, a reprint may be offered at print cost; that reprint fee is not refundable.

Exceptions

Documented hospital admission or a death in the immediate family may be treated as a move to a later cohort even inside the 7-day window, at the coordinator’s discretion. We do not refund because a market moved against a student’s personal account; class is education, not a performance contract.